Man And Van Barbican Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Barbican provides removal, transport, delivery, and related moving services in the UK. By making a booking, confirming a quote, or allowing our team to begin work, the customer agrees to be bound by these terms. They apply to domestic and commercial jobs unless we have expressly agreed different terms in writing. These conditions are designed to make the service clear, fair, and predictable for both parties.

The customer is responsible for reading these terms before booking and for ensuring that all information supplied is accurate and complete. Any quote, estimate, or schedule is based on the details provided at the time of enquiry, including access conditions, item list, volume, weight, parking, and any handling requirements. If the information changes, the service, timing, and price may also change. References to Barbican man and van services, man and van in Barbican, or similar wording in this document refer to the same service offering.

In these terms, “we”, “us”, and “our” mean the service provider, and “you” or “customer” means the person booking or receiving the service. The expressions removal service, van hire with driver, and collection and delivery service are used broadly to describe the moving work we carry out. If any clause is found invalid or unenforceable, the remaining clauses will continue to apply.

Booking process begins when you submit an enquiry or request a quote. We may ask for photographs, inventories, access details, dates, and special handling requirements to prepare an accurate estimate. A booking is only confirmed when we have accepted the job and, where required, received a deposit or written confirmation from you. Until confirmation is issued, availability is not guaranteed. The customer must ensure that the booking details are correct, including addresses, load size, and any time constraints.

We reserve the right to decline a booking if the work is outside our scope, unsafe, unlawful, or impractical. If the actual job differs from the description given at booking, we may revise the quote, alter the vehicle size, change the crew allocation, or cancel the service if necessary. For multi-item or full-property moves, the customer should disclose all goods in advance so that we can plan labour, equipment, and route time appropriately. Any additional stops, waiting, or collection points must be agreed before the job starts, unless we consent during the service.

The customer must ensure that access to the property and loading area is available at the agreed time. This includes any lift access, parking permissions, permits, and clear entry routes. If access is restricted, delayed, or impossible, the booking may still be charged in part or in full depending on the circumstances. We do not accept responsibility for time lost because of incorrect address details, absent keys, unresolved security access, or failure to arrange parking. Man with van Barbican bookings are subject to the same operational limits as any other moving service and may require a revised schedule where local restrictions or access issues apply.

Payments are due in the manner stated in your quote or invoice. Unless agreed otherwise, payment must be made in full on completion of the service. We may require a deposit to secure the booking, particularly for larger jobs, urgent dates, long-distance transport, or services that require advance planning. Deposits are normally non-refundable unless we cancel the booking or a refund is required by law. We accept only the payment methods we specify at the time of booking.

If a quotation is based on an hourly rate, the clock may start when our team arrives at the agreed location and may continue until the service is completed, including loading, transport, unloading, reasonable waiting time, and any agreed return journey. If a fixed price has been agreed, that price assumes the booking details remain unchanged. Extra labour, additional trips, disposal charges, stair carries, or delays caused by the customer may result in additional fees. All prices are subject to VAT where applicable.

Late payment may result in administration charges, recovery costs, and statutory interest where permitted by law. We may suspend or refuse future services if outstanding sums remain unpaid. The customer is responsible for ensuring that any payment made by card, bank transfer, cash, or other approved method is completed successfully and in full. If a third party pays on the customer’s behalf, the customer remains liable for all charges under the booking. In the case of cancelled or rescheduled work, any refund or partial refund will be calculated according to the cancellation rules below.

You may cancel or amend a booking by giving notice in writing or by the method we have accepted for booking changes. Cancellations made well in advance may be eligible for a full or partial refund, but this depends on the amount of notice provided, whether we have already reserved labour or vehicle time, and whether any non-recoverable costs have been incurred. If the booking is cancelled shortly before the scheduled time, the deposit may be retained and further charges may apply to cover time and administrative loss.

If you postpone a booking, we will try to reschedule subject to availability. A change of date, time, collection address, delivery address, or property access may be treated as a new booking or may require a price adjustment. If our team arrives and cannot complete the work because the customer is absent, unprepared, or unable to provide access or instructions, the job may be treated as a late cancellation or wasted attendance. We may charge for reasonable travel, waiting, and time spent on site.

We may cancel or postpone a booking if conditions make the work unsafe, unlawful, impossible, or materially different from what was agreed. Examples include severe weather, vehicle breakdown, road closures, unsafe lifting conditions, lack of access, violent or abusive behaviour, or failure to disclose prohibited goods. In such cases, we will aim to offer an alternative time where practical. Our liability for cancellation is limited to refunding sums paid for the affected service, unless the law requires otherwise.

We will use reasonable care and skill when carrying out the service. Our team will handle goods with appropriate care and load, transport, and unload items in a safe and competent manner. However, the customer must ensure that items are properly prepared for transport unless we have specifically agreed packing or dismantling as part of the service. This includes emptying drawers where necessary, securing loose parts, protecting fragile items, and removing any attachments that could be damaged in transit. Where you ask us to move items that are already damaged, loose, or unstable, you do so at your own risk.

Our liability for loss or damage is limited to direct loss caused by our proven negligence or breach of contract. We are not liable for indirect or consequential loss, including loss of profit, missed appointments, business interruption, emotional distress, or delays beyond our reasonable control. We are also not responsible for pre-existing defects, normal wear and tear, hidden faults, inadequate packaging, or damage caused by items being incorrectly secured by the customer. If you wish to rely on special or high-value goods, you must tell us in advance so that we can consider whether additional precautions or separate insurance are needed.

If a claim arises, you must notify us promptly and provide reasonable evidence of the issue, including photographs where possible. We may inspect the item, the vehicle, and any packaging before determining responsibility. Any compensation offered will be limited to the lower of the repair cost, replacement value, or the amount of our relevant service fee, unless a different limit is required by law or separately agreed in writing. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

When the service includes removal of unwanted items, clearance work, or disposal-related transport, both parties must comply with UK waste rules. Waste must be described accurately, and the customer must not present items for removal that are hazardous, illegal, or not disclosed in advance. We will only handle waste that we are lawfully permitted to carry, and we may refuse any item if we believe it is unsuitable for transport or disposal. The customer must not request us to dispose of controlled waste in an unlawful manner.

Under UK waste law, the duty of care applies to anyone who produces, handles, or transfers waste. Where applicable, we may provide documentation or receipts to evidence lawful transfer, collection, or disposal. The customer must not place prohibited items into a load without prior agreement. Examples may include asbestos, clinical waste, chemicals, solvents, pressurised containers, explosives, fuel, live gas cylinders, and any item that poses a risk to health, safety, or the environment. If such material is discovered during the job, we may stop work immediately and charge for time already spent.

For waste-related services, the customer is responsible for confirming that they have the right to authorise removal of the items and that the waste does not belong to a third party without permission. We may refuse to transport items that are contaminated, odorous, leaking, or likely to create a hazard. If a customer misdescribes waste or conceals restricted items, they will be liable for all resulting losses, penalties, cleanup costs, or disposal charges. Any man and van service Barbican carrying waste is provided only on the basis that the customer complies with all relevant legislation and instructions.

We will aim to arrive within the agreed time window, but timing is always an estimate unless expressly guaranteed in writing. Delays may occur because of traffic, accidents, weather, loading complications, or circumstances outside our control. If a delay occurs, we will use reasonable efforts to keep you informed and to complete the service as soon as practicable. We are not liable for losses caused by events beyond our reasonable control, including strikes, civil disorder, government action, fuel shortages, extreme weather, or major network disruption.

The customer must provide accurate directions, safe access, and reasonable conditions for loading and unloading. If items cannot be moved because of stairs, narrow access, parking restrictions, weight, or size, we may decide not to continue until a safe solution is found. The customer is responsible for obtaining any required permissions from landlords, building managers, neighbours, or local authorities. We do not accept liability for fines, tickets, clamping, or towing arising from the customer’s failure to arrange suitable parking or access unless the fault is ours.

Where our performance is prevented or delayed by force majeure, we may suspend the service without liability for the period of disruption. If the event continues for a prolonged period, either party may cancel the affected booking by written notice. Any prepayments for work not performed will be refunded after deducting costs already reasonably incurred, where permitted by law. This clause does not remove your statutory rights.

These terms form the entire agreement between the customer and us in relation to the booked service and replace any prior discussions or informal understandings unless expressly incorporated in writing. No waiver of any term will be effective unless we agree it in writing. If we choose not to enforce a right on one occasion, that does not prevent us from enforcing it later. You may not assign your booking to another person without our consent, although we may use subcontractors or assistants to perform part or all of the service where appropriate.

Any notice required under these terms should be given in a form that can reasonably be retained and reproduced. If any clause is held invalid or unenforceable by a court, the rest of the terms will remain in force. Nothing in these terms affects your statutory rights as a consumer where applicable. If the customer is a business, the service is supplied on the basis that the customer has authority to enter into the contract and to accept these conditions on behalf of the business.

These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer has rights that cannot lawfully be excluded. By booking a man and van service, Barbican man with van service, or any related moving arrangement with us, you acknowledge that you have read, understood, and accepted these Terms and Conditions.