Privacy Policy

Man and Van Barbican Privacy Policy

This Privacy Policy explains how Man and Van Barbican collects, uses, stores, and protects personal data relating to our customers and prospective customers. It applies to all Man and Van Barbican customers and service users in the Barbican area who contact us, request a quotation, make a booking, or otherwise use our services.

We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner, in accordance with the UK General Data Protection Regulation and the Data Protection Act.

Personal Data We Collect

We only collect personal data that is necessary to provide our man and van services, manage our relationship with you, and comply with our legal obligations. The types of personal data we may collect include:

Identification and contact details such as your name, address, service address, billing address, and any other addresses relevant to your move or transport service.

Communication details such as your preferred contact method and the content of your communications when you contact us to request a quote, make a booking, or ask a question.

Service information such as details about your move or transport requirements, property access information where relevant, dates and times of service, and any special instructions you provide.

Billing and payment information such as payment status and basic transaction details that relate to your invoices and payments. We do not store full payment card details, and any card processing is carried out by secure payment processors.

Website and usage information where relevant, such as basic technical data sent by your browser or device when you visit our website, for example IP address, browser type, and pages visited. This information helps us understand how our services and website are used.

We generally obtain personal data directly from you. In some cases, we may receive your details from another person who books our services on your behalf, for example a relative, friend, or business contact.

Lawful Bases for Processing Your Data

We rely on one or more of the following lawful bases to process your personal data:

Contract. We process your personal data when it is necessary to enter into or perform a contract with you. This covers activities such as providing quotations, confirming bookings, delivering our services, communicating with you about your booking, and handling any queries or complaints.

Legal obligation. We process certain data when we are legally required to do so, for example to comply with tax, accounting, or regulatory requirements, and to maintain appropriate business records.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests or those of a third party, and where these interests are not overridden by your rights and interests. This can include managing and improving our services, preventing fraud or misuse, maintaining security, and keeping basic records of past customers.

Consent. In limited situations, we may rely on your consent, for example if you ask us to keep your details on file for future services where there is no active booking. Where we rely on consent, you can withdraw it at any time by contacting us.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotations and respond to enquiries.

To confirm, organise, and deliver man and van services in the Barbican area and beyond as requested by you.

To manage payments, issue invoices, and maintain financial and service records.

To communicate with you before, during, and after your booking in relation to the services provided.

To manage our business operations, including planning routes, scheduling jobs, and ensuring our services run safely and efficiently.

To improve our services, for example by analysing patterns of enquiries and bookings.

To comply with legal and regulatory requirements, resolve disputes, and enforce our contractual terms.

Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, or to meet legal, accounting, or reporting obligations.

In general, basic customer and transaction records may be kept for a number of years to meet tax and accounting requirements. Enquiry data that does not lead to a booking may be retained for a shorter period, after which it will be securely deleted or anonymised, unless we need to keep it longer for legal reasons.

When we no longer need personal data, we will take reasonable steps to delete it from our systems or anonymise it so you can no longer be identified.

Data Processors and Sharing Your Information

We do not sell your personal data. We only share your data when it is necessary for the running of our business, the delivery of our services, or to comply with legal obligations.

We may share your personal data with carefully selected third party service providers acting as data processors who support our operations. These may include:

Payment processing providers that handle card or electronic payments securely.

External IT and hosting providers that help us store and manage data safely.

Accountants or other professional advisers who assist with our financial and legal obligations.

These processors only act on our instructions, are not allowed to use your data for their own purposes, and must take appropriate security measures to protect it.

We may also need to share personal data where required by law, for example with law enforcement authorities, government bodies, courts, or regulators, where we are under a legal obligation to do so or where it is necessary to protect our rights or the rights of others.

International Data Transfers

Our core operations are based in the Barbican area, and we aim to store and process personal data within the United Kingdom or the European Economic Area wherever possible. If we ever use a service provider located outside these areas, we will ensure that appropriate safeguards are in place to protect your data, in line with data protection laws, for example by using standard contractual clauses or ensuring the provider is subject to an adequacy decision.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. These measures may include secure storage systems, restricted access controls, and staff awareness of data protection responsibilities.

While we take reasonable steps to keep your data secure, no system can be guaranteed to be completely secure. You should also take steps to protect your own information, for example by not sharing sensitive details in unsecured communications.

Your Data Protection Rights

As a customer or service user of Man and Van Barbican in the Barbican area, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions under the law. These include:

Right of access. You have the right to request confirmation of whether we hold personal data about you and to request a copy of that data.

Right to rectification. You have the right to ask us to correct inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies.

Right to restriction. You may request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or assess an objection.

Right to object. You may have the right to object to processing based on our legitimate interests. We will consider your request and stop processing unless we have compelling legitimate grounds to continue, or the processing is required for legal reasons.

Right to data portability. In some circumstances, you have the right to receive the personal data you provided to us in a structured, commonly used, and machine readable format, and to request that we transfer it to another controller where technically feasible.

If you wish to exercise any of these rights, you can contact us using the contact details provided in our general customer information. We may need to verify your identity before responding to your request.

Complaints and Contact

If you have concerns about how we handle your personal data, you can contact us so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updated version will apply to all customers and service users in the Barbican area from the date it is made available.



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Contact us

Company name: Man and Van Barbican Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 155 Defoe House
Postal code: EC2Y 8ND
City: London
Country: United Kingdom

Latitude: 51.573010 Longitude: -0.082709
E-mail:
[email protected]

Web:
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