Terms and Conditions

Man and Van Barbican Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Barbican provides removal and related services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions the following words have the meanings given:

Customer means the person, firm or company booking or using our services.

Company, we, us or our means Man and Van Barbican providing removal and associated services.

Services means any removal, transport, loading, unloading, packing, unpacking, or related service carried out by the Company.

Goods means any items, property or belongings that we are requested to move, handle, transport or store.

Service Area means the locations in which we agree to provide services, including Barbican and surrounding districts, as may be amended from time to time at our discretion.

2. Scope of Services

We provide man and van removal services including collection, transport and delivery of Goods within our Service Area and, where agreed in advance, to other destinations. The exact nature of the Services to be provided will be set out in the booking confirmation.

We reserve the right to refuse to carry any Goods which, in our reasonable opinion, are unsafe, illegal, hazardous, perishable, insufficiently packaged, or otherwise unsuitable for transport.

3. Booking Process

All bookings must be made directly with us through our accepted communication channels. A booking is only provisional until it has been confirmed by us in writing or in a clear recorded format.

When making a booking, the Customer must provide accurate information including the addresses, access details, dates and times, approximate volume of Goods, any heavy, fragile or valuable items, and any special requirements such as packing or dismantling.

The quotation and any time estimate we provide are based on the information supplied by the Customer. If on arrival we find that the information was incomplete or inaccurate, we may adjust the price, amend the Services, or in some cases refuse to carry out the work.

It is the Customer's responsibility to ensure that any parking, loading or access restrictions at collection and delivery addresses are disclosed in advance and that any necessary permits or permissions are obtained where required.

4. Quotations and Pricing

Our quotations may be provided as fixed-price estimates or on an hourly rate basis. The basis of the quotation will be stated at the time of booking. Unless otherwise agreed, quotations are valid for 30 days from the date of issue.

Quotations are given on the assumption that there will be normal access to the property and that the move can be completed in one continuous operation during standard working hours. Additional charges may apply where:

There are delays beyond our control, including waiting time caused by access issues.

The volume or nature of Goods is greater than stated at the time of booking.

Extra services are requested, such as packing, dismantling or reassembly.

There are additional flights of stairs, long carry distances, or difficult access not previously disclosed.

Congestion charges, tolls, parking charges or similar costs are incurred in providing the Services.

All pricing will be provided in the relevant currency and may be subject to applicable taxes or government charges where required by law.

5. Payments and Charges

We may require a deposit or full payment in advance to secure your booking. The amount and timing of such payments will be stated at the time of booking. Where payment on completion is permitted, it must be made immediately upon completion of the Services.

We accept various payment methods as specified during the booking process. Cash payments may be subject to limits or restrictions. The Customer is responsible for ensuring that cleared funds are available by the time payment is due.

Where payment is not received on time, we reserve the right to withhold delivery of Goods, charge interest on overdue sums, or retain Goods until payment is made in full. Title to any Goods does not pass to us; however, we may exercise a lien over the Goods in our possession until outstanding charges are paid.

Any additional work or waiting time not included in the original quotation will be charged at our standard rates. We will inform the Customer as soon as reasonably practicable where additional charges are likely to apply.

6. Customer Obligations

The Customer agrees to:

Ensure that all Goods are ready for collection at the agreed time, unless packing services have been booked.

Pack Goods securely and appropriately, unless packing services have been booked, so they can be safely lifted, carried and transported.

Ensure that any valuables, important documents, money, jewellery, or irreplaceable items are removed and transported personally unless otherwise expressly agreed in writing.

Provide safe and reasonable access to the premises, including ensuring that lifts, stairways and corridors are clear and suitable for moving the Goods.

Arrange for suitable parking as close as possible to the property and to pay for any parking, permit or penalty charges arising from the move where we have followed the Customer's instructions.

Be present or represented at collection and delivery addresses to direct the Services and check Goods. If no one is present, we will act according to our best judgment, and we shall not be liable for any loss or damage arising from those decisions.

7. Cancellations and Amendments

The Customer may cancel or amend a booking by giving us notice via our accepted communication channels. Any cancellation or amendment must be acknowledged by us to be effective.

We reserve the right to charge a cancellation fee where bookings are cancelled at short notice. As a guideline:

If you cancel more than 7 days before the scheduled service date, no cancellation fee may be charged.

If you cancel between 7 days and 48 hours before the scheduled service date, we may charge up to 50 percent of the quoted price.

If you cancel less than 48 hours before the scheduled service date, we may charge up to 100 percent of the quoted price.

These timeframes and charges may vary depending on the size and nature of the booking and any special arrangements made.

If you wish to change the date, time, addresses or scope of work, we will use reasonable efforts to accommodate the amendment, but we cannot guarantee availability. Changes may result in revised pricing.

We may cancel or postpone the Services where it is impossible or unsafe to proceed due to reasons beyond our reasonable control, including extreme weather, road closures, vehicle breakdowns, accidents, or other operational issues. In such cases, our liability will be limited to rescheduling the Services or refunding any amounts paid for Services not provided.

8. Excluded and Restricted Items

Unless expressly agreed in writing, we will not carry:

Explosives, flammable liquids or gases, or other hazardous substances.

Illegal goods, stolen items, or items obtained unlawfully.

Perishable items requiring controlled temperatures, including food and plants.

Animals or live creatures.

Certain high-value items such as fine art, antiques, or specialist equipment, where we may not have appropriate cover or expertise.

If such items are included without our knowledge, we shall have no liability for loss or damage to them, and the Customer will be responsible for any loss, damage or injury they cause to us, our staff, vehicles, third parties, or property.

9. Liability and Insurance

We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods is limited as set out in this section.

We are not liable for:

Normal wear and tear or minor scuffs occurring in the ordinary course of moving.

Damage to Goods packed by the Customer or by a third party not acting on our behalf.

Loss or damage arising from defective or inadequate packing, insecure or unsuitable containers, or previously damaged items.

Loss of or damage to valuables, money, jewellery, watches, documents, data, or items of sentimental value not declared and expressly accepted by us in writing.

Loss or damage caused by moths, vermin, damp, mildew, rust, leakage, or atmospheric or climatic changes.

Any indirect or consequential loss, including loss of profit, loss of opportunity, or emotional distress.

Our total liability for loss or damage to Goods, whether arising from negligence, breach of contract or otherwise, will be limited to a reasonable amount per job, which may be set out in our quotation or booking confirmation. Additional cover may sometimes be arranged at extra cost if requested in advance and accepted by us in writing.

The Customer is encouraged to ensure that appropriate insurance cover is in place for the full value of the Goods being moved. We do not provide insurance advice and any insurance arrangements remain the responsibility of the Customer.

10. Damage to Property

We will take reasonable care to avoid damage to the Customer's property, including buildings, fixtures and fittings. However, the Customer must take reasonable steps to protect property, such as covering floors, removing vulnerable fixtures, and pointing out any areas of concern.

We are not liable for damage to property where:

The damage arises from moving items at the Customer's specific instruction against our advice, where moving the item carries a foreseeable risk.

The item or property is fragile, poorly constructed, or already damaged.

The damage is incidental and minor, such as small marks or scuffs, occurring despite reasonable care.

Any claim for damage to property must be notified to us as soon as reasonably practicable and in any event within a reasonable period after completion of the Services, together with evidence and details of the alleged damage.

11. Waste Regulations and Disposal

We operate in accordance with relevant waste and environmental regulations. We are not a general waste disposal contractor and will not remove household or commercial waste unless this has been specifically agreed in advance as part of a clearance service.

The Customer must not present for removal any items classed as controlled, hazardous, or regulated waste unless we have agreed in writing and appropriate arrangements have been made. This may include electrical items, chemicals, paints, oils, building rubble, or large quantities of packaging and rubbish.

Where we agree to remove unwanted items as part of a move or clearance, we will dispose of them through lawful and appropriate channels. Additional charges may apply for disposal, recycling or transfer station fees.

The Customer remains responsible for ensuring that any items presented for removal can legally be removed and disposed of. We reserve the right to decline the removal of any item that we reasonably consider to be non-compliant with waste regulations or unsafe to handle.

12. Delays and Events Beyond Our Control

We will use reasonable efforts to arrive and complete the Services at the agreed times, but timings are estimates and not guaranteed. Traffic, weather, access difficulties and other factors may cause delays.

We are not liable for any loss or expense incurred by the Customer due to delays or failure to perform the Services arising from events beyond our reasonable control, including but not limited to severe weather, road closures, accidents, breakdowns, strike action, public transport disruption, or emergencies.

13. Complaints

If you are dissatisfied with any aspect of our Services, you should raise the issue with the team on the day where possible so that we can attempt to resolve it immediately. If it cannot be resolved on the day, you should submit a written complaint within a reasonable time after the service date, giving full details of the issue, any damage or loss, and supporting evidence such as photographs.

We will investigate any complaint promptly and aim to respond within a reasonable timeframe. Our ability to investigate and resolve complaints may be limited if they are not raised in a timely manner.

14. Personal Data

We will collect and use personal data from the Customer for the purpose of providing the Services, managing bookings, processing payments and, where permitted, for administrative and service improvement purposes. We will take reasonable steps to keep such data secure and confidential and will not share it with third parties other than as necessary to provide the Services or as required by law.

15. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which will continue to be valid and enforceable.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understanding or agreement, whether written or oral. Any variation must be agreed in writing by an authorised representative of the Company.

By confirming a booking or using our Services, the Customer acknowledges that they have read, understood and agree to these Terms and Conditions.



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Contact us

Company name: Man and Van Barbican Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 155 Defoe House
Postal code: EC2Y 8ND
City: London
Country: United Kingdom

Latitude: 51.573010 Longitude: -0.082709
E-mail:
[email protected]

Web:
Description: A single phone call will guarantee you a great relocation experience in and around Barbican, EC2Y. Book now and you will get a discount.
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